Terms of Service

1. Acceptance of terms

By creating a Marketor account or using the Marketor platform, you agree to these Terms of Service and our Privacy Policy. If you are using Marketor on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

If you do not agree to these terms, do not use the service.

2. The service

Marketor is a relationship CRM platform provided by Mangleis Group Ab Oy (Business ID: 3152831-8), a company registered in Finland. The platform is accessible at marketor.fi.

Marketor provides tools for managing professional contacts, tracking relationships, logging activities, and organising business development activity. The specific features available depend on the subscription plan you have purchased.

3. Accounts and access

• You must provide accurate information when creating an account. You are responsible for keeping your account information up to date.
• You are responsible for maintaining the security of your password. Marketor is not liable for any loss resulting from unauthorised access to your account.
• Each workspace may have multiple users. The workspace owner is responsible for all activity within the workspace, including activity by other users they have invited.
• You must be at least 18 years old and a legal person or representative of a legal entity to use Marketor.
• You may not share your account credentials with others. Each user must have their own account.

4. Acceptable use

You agree not to use Marketor to:

• Store data about individuals without a lawful basis under applicable data protection law
• Send unsolicited commercial communications (spam) to contacts stored in the platform
• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Attempt to gain unauthorised access to the platform or other users' workspaces
• Reverse engineer, decompile, or extract the source code of the platform
• Use the platform in a way that places an unreasonable load on our infrastructure

Marketor reserves the right to suspend or terminate accounts that violate these rules.

5. Payment and subscription

Setup fee

New workspaces require a one-time setup fee of €490 (excl. VAT). This covers workspace configuration, contact import, and onboarding. The setup fee is non-refundable once onboarding has begun.

Monthly subscription

The monthly subscription is €149 per workspace (excl. VAT), billed monthly in advance. Your subscription renews automatically on the same day each month until cancelled.

VAT

Prices are shown exclusive of VAT. Finnish VAT (currently 25.5% for services) will be added for Finnish customers. EU B2B customers with a valid VAT number may be eligible for reverse charge. Non-EU customers are not subject to Finnish VAT.

Payment processing

Payments are processed by Stripe. By providing payment details, you authorise Marketor to charge your payment method for the subscription fee each billing period.

Failed payments

If a payment fails, we will attempt to retry it. If payment remains unsuccessful after 7 days, access to the platform may be suspended until payment is resolved.

Cancellation

You can cancel your subscription at any time by contacting support@marketor.fi. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial billing periods.

Price changes

We may change our prices with 30 days written notice. Continued use of the service after the price change takes effect constitutes acceptance of the new price.

6. Your data

You retain full ownership of all data you store in Marketor. We do not claim any rights over your contact data, notes, or any other content you create in the platform.

You can export your data at any time in CSV format directly from the platform. Upon account closure, we will provide an export of your data within 7 days upon request.

By using Marketor, you appoint Mangleis Group Ab Oy as a data processor for the personal data of contacts you store in the platform. The terms of this data processing relationship are set out in our Data Processing Agreement.

7. Intellectual property

The Marketor platform, its design, code, and all associated intellectual property are owned by Mangleis Group Ab Oy. These terms do not grant you any rights in the platform beyond the right to use it as described here.

You retain all intellectual property rights in the data and content you create within the platform.

8. Service availability

We aim to maintain high availability of the Marketor platform but do not guarantee uninterrupted service. The platform is provided "as is" and "as available."

We may carry out planned maintenance that requires brief downtime. We will endeavour to schedule this during low-traffic periods and notify users in advance where possible.

9. Limitation of liability

To the maximum extent permitted by Finnish law:

• Marketor's total liability to you for any claims arising from these terms or your use of the service is limited to the amount you have paid to Marketor in the 12 months preceding the claim.
• Marketor is not liable for indirect, consequential, or incidental damages — including loss of data, loss of revenue, or loss of business — arising from your use of the platform.
• Marketor is not liable for data you choose to store in the platform or for your use of that data.

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraudulent misrepresentation.

10. Termination

You may close your account at any time by contacting support@marketor.fi.

Marketor may suspend or terminate your account if you violate these terms, fail to pay subscription fees, or if we determine that your use of the platform poses a risk to other users or the platform itself. In such cases we will notify you unless doing so is legally prohibited.

Upon termination, your right to use the platform ends immediately. Data retention and deletion follows our Privacy Policy.

11. Governing law and disputes

These terms are governed by the laws of Finland. Any disputes arising from these terms or your use of the platform will be subject to the exclusive jurisdiction of the Finnish courts (District Court of Helsinki as the first instance court).

Before initiating formal proceedings, we encourage you to contact us at support@marketor.fi to resolve any issue informally.

Finnish consumer clients may also bring disputes to the Consumer Disputes Board (Kuluttajariitalautakunta).

12. Changes to terms

We may update these Terms of Service. When we make significant changes, we will notify you by email at least 14 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.